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Customer Help

Commonly Asked Questions & Answers

Common purchase queries answered

Orders and Shipping

Contact Jenger by phone or use our contact form to ask about changes.  If your order is in the process of shipping, it cannot be changed. 

We send you a tracking number with confirmation that your order has shipped. You can also contact Jenger for the tracking number anytime.

Yes,  8.7% California Sales Tax.

Call Jenger to discuss overseas shipping methods.

If you need to swap an item

Returns and Exchanges

Your 100% satisfaction is very important to Jenger!  Contact her directly to discuss your options. She offers exchanges for like value, or will re-do the order ~ there are no monetary refunds.

You must obtain authorization before returning any order. Contact Jenger to take you through the steps to make a return.

Unless your order has already shipped, you can contact Jenger anytime after ordering to change or correct a shipping address.

Maybe. Call Jenger right away!  If she has not begun work on your order yet, you may make changes.

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