Commonly Asked Questions & Answers
Common purchase queries answered
Orders and Shipping
Allow 8-10 weeks.
Contact Jenger by phone or use our contact form to ask about changes. If your order is in the process of shipping, it cannot be changed.
We send you a tracking number with confirmation that your order has shipped. You can also contact Jenger for the tracking number anytime.
Yes, 8.7% California Sales Tax.
Call Jenger to discuss overseas shipping methods.
If you need to swap an item
Returns and Exchanges
Your 100% satisfaction is very important to Jenger! Contact her directly to discuss your options. She offers exchanges for like value, or will re-do the order ~ there are no monetary refunds.
You must obtain authorization before returning any order. Contact Jenger to take you through the steps to make a return.
Unless your order has already shipped, you can contact Jenger anytime after ordering to change or correct a shipping address.
Maybe. Call Jenger right away! If she has not begun work on your order yet, you may make changes.