Refund and Returns Policy
As everything is custom made to order. All sales are final. Your 100% satisfaction is very important to Jenger’s. If you are not satisfied please contact her directly to discuss possible options. She may be able exchange for like value, or re-do the order ~ depending on the situation. This would require the immediate return of the original item and waiting the standard wait time to create a new custom item if approved.
You must obtain authorization before returning any order. Contact Jenger to take you through the steps to make a return.
Unless your order has already shipped, update your address in your “jenger’s Account” and contact Jenger anytime after ordering to change or correct a shipping address on your pending order.
We want you to be 100% satisfied with your order. Call Jenger’s right away! We’ll see where your order is in the design & creation process to determine what options maybe available.